Returns and Cancellations

At Olano Jewelry, we want you to love your purchase. If you are not completely satisfied, please review our return and cancellation policies below.

1. Returns & Exchanges

We accept returns under the following conditions:

✅ Eligibility:

Items must be unused, unworn, and in their original packaging.
Returns must be requested within [Insert Number] days of receiving your order.
Proof of purchase (order number or receipt) is required.

🚫 Non-Returnable Items:

Personalized, engraved, or custom-made jewelry.
Final sale items and gift cards.
Items that show signs of wear, damage, or alteration.

📦 Return Process:

Email us at olanojewelry@gmail.com with your order details and reason for return.
We will provide return instructions, including the return shipping address.
Once we receive and inspect the item, we will process your refund or exchange.

💰 Refunds:

Approved refunds will be issued to the original payment method within [Insert Number] business days.
Shipping fees are non-refundable, except in cases of incorrect or defective items.
Customers are responsible for return shipping costs unless the return is due to our error.

🔄 Exchanges:

Exchanges are accepted for the same item in a different size or a similar item of equal value.
Subject to stock availability.

2. Order Cancellations

🕒 Cancellation Timeframe:

Orders can be canceled within 24 hours of purchase for a full refund.
After this timeframe, orders are final and cannot be modified or canceled.

🚫 Custom Orders:

Personalized or custom-made pieces cannot be canceled once production has begun.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery. We will arrange for a replacement or refund at no additional cost.

4. Contact Us

📍 Austin, TX Location: 8556 Research Blvd, Austin, TX. 78758

📍 Katy, TX Location: 3042 N Fry Rd, Katy, TX. 77449
📧 Email: olanojewelry@gmail.com
📞 Phone: (786) 380-7226

We appreciate your business and strive to provide the best service possible!