Shipping Policy
At Olano Jewelry, we are committed to delivering your orders quickly and securely. Please review our shipping policy below.
1. Processing Time
-
Orders are processed within 3 business days (excluding weekends and holidays).
-
Custom or personalized orders may require additional processing time.
2. Shipping Options & Delivery Times
We offer the following shipping methods:
🚀 Expedited Shipping with Package Insurance (Recommended)
-
Estimated delivery: 1-2 days
-
Includes package protection for loss or damage.
📦 Standard Shipping
-
Estimated delivery: 3-7 days
🏬 In-Store Pickup (Texas Locations)
-
Available at:
📍 Austin, TX Location: 8556 Research Blvd, Austin, TX. 78758
📍 Katy, TX Location: 3042 N Fry Rd, Katy, TX. 77449
-
You will receive a notification when your order is ready for pickup.
3. Shipping Rates
-
Shipping fees vary based on the destination and selected shipping method.
4. Order Tracking
-
Once your order ships, you will receive a tracking number via email.
-
Please allow 24-48 hours for tracking updates.
5. Shipping Restrictions
-
We currently ship all over the United States of America.
-
We do not ship to P.O. boxes or APO/FPO addresses.
6. Lost, Delayed, or Damaged Packages
-
If your package is lost or damaged during transit, please contact us at olanojewelry@gmail.com.
-
We are not responsible for shipping delays caused by carriers or unforeseen circumstances.
7. Contact Us
For any shipping inquiries, please reach out to us:
📍 Austin, TX Location: 8556 Research Blvd, Austin, TX. 78758
📍 Katy, TX Location: 3042 N Fry Rd, Katy, TX. 77449
📧 Email: olanojewelry@gmail.com
📞 Phone: (786) 380-7226
We appreciate your trust in Olano Jewelry and strive to ensure a seamless delivery experience!